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Two-Factor Authentication for Your Account

  • Updated

Enable secured sign-ins to your IDrive® Compute account via two-factor authentication.

Information included in the Article

Enable Two-factor Authentication

By enabling the two-factor authentication (2FA), you can provide additional security to your IDrive® Compute account and prevent unauthorized access. When you set up 2FA, you will require to enter a verification code in addition to your password for signing in to your account. The verification code can be received on the registered email address, or phone number, or generated via any TOTP app.
Follow the steps to enable two-factor authentication:

  1. Sign in to IDrive® Compute and click your username at the top-right corner of the screen.
  2. Select My Account and navigate to the Security tab.
  3. Choose Email Address, Phone Number, or Time-based OTP authentication as your preferred method of receiving the one-time verification code and click ‘Confirm’. If you have chosen a Phone Number, enter the same and click Send Code.

    enable_TOTP_SS.png

  4. Enter the verification code sent to your registered email address or phone number and click Verify & Enable. A message is displayed to indicate that two-factor authentication is successfully enabled.

Sign in after two-factor authentication is enabled

While signing in, when you enter your username and password and sign in, you will be prompted to enter a verification code sent to your email address or phone number. Enter the code and verify it, you will be securely logged in to your account.

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Configure Two-factor Authentication with TOTP

When you choose to enable two-factor authentication with the TOTP authentication method, you will need to enter a verification code generated by the Time-based OTP authenticator app installed on your mobile device.

Follow the below steps to configure two-factor authentication with the Time-based OTP authenticator app:

  1. Sign in to IDrive® Compute and click your username at the top-right of the screen.
  2. Select My Account and navigate to the Security tab.
  3. Select Time-based OTP authentication as your preferred method of receiving the one-time verification code and click Confirm. This will open the 'Enable Time-based OTP authentication' window.
  4. Install and launch any Time-based OTP authenticator app on your mobile device and scan the QR code displayed on your computer screen.
    Alternatively, you can also view the key by clicking on enter key manually and type it manually on your mobile device, and click Next.

    TOTO_5.png

  5. Copy and save the recovery code displayed on your computer screen securely or click Download to download and save it as a .txt file. Click Continue.

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    Note: You will require the recovery code to deactivate two-factor authentication for your account, in case you lose access to your mobile device where the Time-based OTP Authenticator app is installed.

  6. Enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device and click Enable.

Sign in after two-factor authentication is enabled with Time-based OTP Authenticator

  1. On the sign in screen, enter your username and password, and click Sign in.
  2. You will be prompted to enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device.
  3. Enter the code and click Submit Code.

Not receiving SMS containing OTP

During the two-factor authentication process, if you are unable to receive the SMS containing the OTP, you can choose to receive the verification code via email address.

You can click Receive verification code via email address in the two-factor authentication page. A code will be sent to the registered email address. You can use this code to complete the verification process.

Disable Two-factor Authentication with TOTP

You can disable two-factor authentication for your IDrive® Compute account with Time-based OTP authentication in case you lose access to your mobile device.

Follow the steps below to disable two-factor authentication:

  1. Navigate to IDrive® Compute sign in screen, enter your username and password, and click Sign in.
  2. In the verification code screen that appears, click the link I can't access my code. This will open the 'Deactivate Time-based OTP authentication' window.
  3. Enter your password. In the Recovery Code field, enter the recovery code received while configuring two-factor authentication for your IDrive® Compute account.
  4. Click Deactivate.

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The two-factor authentication will be disabled for your IDrive® Compute account.

Supported TOTP Authentication Apps 

IDrive® Compute supports the following Time-based OTP authenticator apps:

  1. Google Authenticator (Android/iPhone/BlackBerry)
  2. Duo Mobile (Android/iPhone)
  3. Microsoft Authenticator (Android/iPhone/Windows Phone 7)
  4. Okta Verify (Android/iPhone)
  5. Authy (Android/iPhone)
  6. Any other authentication app that supports time-based one-time protocol, or is compatible with Google Authenticator