The osTicket is a popular open-source ticketing system that helps organizations manage customer support requests efficiently. It allows support teams to track and prioritize customer issues, collaborate on solutions, and provide timely responses.
In this article, we will discuss how to install an osTicket on CentOS 7.
- A CentOS 7 machine with root access.
- PHP 8 is required to install the latest version of the osTicket.
- A LAMP stack is installed (Apache, PHP, and MySQL/MariaDB).
Update the system.
# sudo yum update
Run the below commands to install EPEL and Remi repositories.
# sudo yum -y install epel-release
# sudo yum -y install http://rpms.remirepo.net/enterprise/remi-release-7.rpm
- Next, Enable the PHP8.0 Remi repositories
# sudo yum install yum-utils
# sudo yum-config-manager --enable remi-php80
To install the LAMP dependencies required for osTicket to run.
# sudo yum -y install httpd mariadb-server php php-cli php-common php-devel php-fpm php-gd php-mbstring php-mysqlnd php-opcache php-pdo php-xml php-imap php-zip php-apcu
Once the installation is complete, start and enable the MariaDB and Apache services by running the following commands.
# sudo systemctl start httpd
# sudo systemctl enable httpd
# sudo systemctl start mariadb
# sudo systemctl enable mariadb
Log in to the MariaDB shell by running the following command.
# sudo mysql -u root
Next, you need to create a new database and user for osTicket. Log in to your MariaDB/MySQL server as the root user and create a new database and user.
CREATE DATABASE osticket;
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON osticket.* TO 'osticketuser'@'localhost';
Next, we need to secure the MariaDB installation by running the following command.
This command will prompt you to set a root password for the database server and configure some security settings. Follow the prompts and answer the questions to secure the MariaDB installation.
# sudo mysql_secure_installation
Download and Install osTicket
Download the latest version of osTicket from the official website. You can use "wget" to download it.
# sudo yum -y install wget
# wget https://github.com/osTicket/osTicket/releases/download/v1.17.3/osTicket-v1.17.3.zip
Extract the downloaded file and move the extracted folder to the Apache document root directory.
# sudo yum -y install unzip
# sudo unzip osTicket-v1.17.3.zip -d /var/www/html/
Copy the sample configuration file to
ost-config.phpset the correct ownership and permission.
# sudo cp /var/www/html/upload/include/ost-sampleconfig.php /var/www/html/upload/include/ost-config.php
# sudo chown apache:apache /var/www/html/upload/include/ost-config.php
# sudo chmod 0666 /var/www/html/upload/include/ost-config.php
Change the ownership of the osTicket directory to the "apache" user.
# sudo chown -R apache:apache /var/www/html/upload/
# sudo chmod -R 755 /var/www/html/upload/
Create a new Apache virtual host configuration file for osTicket.
# sudo vi /etc/httpd/conf.d/osticket.conf
Add the following lines to the file.
Note: - Replace "email@example.com" with your email address and "126.96.36.199" with your domain name or server IP address.
Require all granted
CustomLog /var/log/httpd/osticket_access.log combined
# sudo setenforce 0
Restart the Apache service.
# sudo systemctl restart httpd
Open your web browser and navigate to your server's IP address or domain name followed by
/setup/. You should see the osTicket web installer page. Click on the
continuebutton and Follow the prompts to complete the installation.