Introduction

The osTicket is a popular open-source ticketing system that helps organizations manage customer support requests efficiently. It allows support teams to track and prioritize customer issues, collaborate on solutions, and provide timely responses.

In this article, we will discuss how to install an osTicket on Fedora 34.

Prerequisites

Make sure you have a running instance of Fedora and a user account with sudo privileges.
PHP8 is required to install the latest version of the osTicket.

Install LAMP

Update the system.
```
# sudo dnf update -y
```

Run the below commands to install EPEL and Remi repositories.

# sudo dnf -y install https://rpms.remirepo.net/fedora/remi-release-$(rpm -E %fedora).rpm

Next, Enable the PHP8.0 module.
```
# sudo dnf module enable php:remi-8.0
```

To install Apache and PHP on Fedora, run the following command.

# sudo dnf -y install httpd php php-cli php-common php-devel php-fpm php-gd php-mbstring php-mysqlnd php-opcache php-pdo php-xml

osTicket stores its data in a database, and we must install and configure MariaDB to use it. Run the following command to install MariaDB.
```
# sudo dnf -y install mariadb-server
```

Once the installation is complete, start and enable the MariaDB and Apache services by running the following commands.

# sudo systemctl start httpd
# sudo systemctl enable httpd
# sudo systemctl start mariadb
# sudo systemctl enable mariadb

Next, we need to secure the MariaDB installation by running the following command.
```
# sudo mysql_secure_installation
```
This command will prompt you to set a root password for the database server and configure some security settings. Follow the prompts and answer the questions to secure the MariaDB installation.

Setup Database

Once we have secured the MariaDB installation, we need to create a database and a user for osTicket to use. To do this, log in to the MariaDB shell by running the following command.
```
# sudo mysql -u root -p
```
Create a new database for osTicket by running the following command.
```
CREATE DATABASE osticket;
```

Next, create a new user and grant it privileges on the "osticket" database.

CREATE USER 'osticket'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost';
FLUSH PRIVILEGES;
EXIT;

Download and install osTicket

To download the latest version of osTicket, run the following command.

# sudo dnf -y install wget
# sudo wget https://github.com/osTicket/osTicket/releases/download/v1.17.3/osTicket-v1.17.3.zip

Once the download is complete, extract the zip file's contents to the Apache document root directory.
```
# sudo dnf -y install unzip
# sudo unzip osTicket-v1.17.3.zip -d /var/www/html/
```

Copy the sample configuration file to ost-config.php.

# sudo cp /var/www/html/upload/include/ost-sampleconfig.php /var/www/html/upload/include/ost-config.php

Next, change the ownership of the 'upload' directory to the Apache user and group.

# sudo chown -R apache:apache /var/www/html/upload/
# sudo chmod -R 755 /var/www/html/upload/
# sudo chmod -R 0666 /var/www/html/upload/include/ost-config.php

Configure osTicket

Create Apache virtual host configuration for osTicket.
```
# sudo vi /etc/httpd/conf.d/osticket.conf
```

Add the following content to the file.

<VirtualHost *:80>
  ServerAdmin admin@example.com
  DocumentRoot /var/www/html/upload
  ServerName 66.63.166.34
  <Directory "/var/www/html/upload">
     AllowOverride All
     Require all granted
  </Directory>
  ErrorLog /var/log/httpd/osticket_error.log
  CustomLog /var/log/httpd/osticket_access.log combined
</VirtualHost>

Replace 'admin@example.com' with your email address and '66.63.166.34' with your domain name or server IP address.

Disable SELinux.
```
# sudo setenforce 0
```
Restart the Apache service.
```
# sudo systemctl restart httpd
```
Access the osTicket web installer in your web browser by navigating to http://<your-server-ip>/setup/. Click on the continue button and Follow the prompts to complete the installation.